Responsible for all aspects of the development/implementation of a systems project or program involving department or cross-functional teams focused on the delivery of a computer-based system from the design process through a finished state for internal/external customers. Provides a single point of contact for projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Oversees/coordinates all aspects of project and serves as project manager between clients, systems, line management and other departments. Plans and directs schedules as well as project budgets. Monitors the product/program/project from initiation through delivery, interfacing with customer on technical and non-technical matters. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals. Develops detailed work plans, schedules, project estimates, resource plans, budgets, and status reports. Conducts project meetings and is responsible for project deliverables. Manages the integration of vendor tasks, and tracks and reviews vendor deliverables. May provide technical/analytical guidance to project team. Recommends/takes action to direct the analysis of and solution to problems.